Help and support

FAQ

Do I need to show any document when collecting my package?

Yes. Please show your ID to the delivery associate. It can be your Voters Card, Driver’s License, Work ID or your Passport.

Can someone collect my prepaid package on my behalf?

Yes, please ensure your representative has the tracking number and a signed copy of your ID.

Can I still return a prepaid package?

Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy, please refer to our terms & conditions.

How do I cancel my order?

You can cancel your order by contacting our customer service on 08111845543.

Are all products on Digital Direct Limited original and genuine?

Yes, we are committed to offering our customers only 100% genuine and original products.

Please contact us (08111845543) if you think a product listed on our website does not meet these standards.

How do I pay on Digital Direct Limited?

  • Credit/Debit Card
  • Bank Transfer

Do I need an account to shop on Digital Direct Limited?

Simply register if you do not have an existing account.

How do I place an order?

Shopping on Digital Direct Limited is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on the product
  • Click on ‘ADD TO CART’
  • Click on ‘Cart’ in the top right corner
  • Click on ‘proceed to check out’
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘place order’ to complete your order

How can I return my product?

Step 1: Log your return request

Option 1: Go to contact us and complete the form

Option 2: Call our customer care at 08111545543

Step 2: Pack your product

  • All items must be returned in their original packaging
  • Include all tags, accessories or gift you received

Step 3: Return your product

  • Call our customer care to agree on the delivery location

Who will deliver my order?

Delivery will be done by Digital Direct’s appointed logistics partner. The customer will be notified of the logistic partner once order has been confirmed.

How can I track my order?

Once your order has left our warehouse, you can track its status by entering your tracking number

What do I do if my item develops a problem after the 7 days return policy?

Most of the products come with brand warranty, and you can contact our customer care to activate this

What guarantee can I expect from Digital Direct Limited

  • Authentic product
  • Delivered in perfect condition (no tear, leak, dent etc.)
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